Homeless International

Homeless International is committed to protecting your privacy when you use our website.  This privacy statement explains how we collect, use and store any personal information we collect about you when you use this website (www.homeless-international.org).

Cookies
We use Google Analytics to help analyse how our website is used e.g. to see which the busiest times of the day/week are and which pages are the most popular.  This tool uses ‘cookies’, which are text files placed on your computer.  The information generated by the cookie about your use of the website (including your IP address) is transmitted to Google.  This information is then used to evaluate visitors’ use of the website and to compile reports on website activity for Homeless International.  The information collected is anonymous and Google will not associate your IP address with any other data held by Google.

If you do not want cookies to be stored on your computer is possible to disable this function within your browser.  In Internet Explorer, click on Tools, click on Settings, click on the Privacy tab and then choose the level of privacy you want.  In Firefox, click on Tools, click on Options, click on Privacy, click on the Cookies tab and choose the level of privacy you want.  In Safari, click Preferences, select the security icon and choose the level of privacy you want.

For more information about cookies, please visit www.allaboutcookies.org

Collecting and using your information
We do not collect personal information (your name, address, email address, telephone number etc.) when you visit our site, unless you choose to provide us with this information.

We sometimes ask you for an email address e.g. when you sign up to a campaign.  This will only be used to send you news and information about Homeless International’s work and campaigns/appeals through our e-newsletter, and you will be notified of this purpose when you sign up.  All our emails will give you the option to unsubscribe from future emails. 

We sometimes ask you for a postal address.  This will only be used to send you news and information about Homeless International’s work and campaigns/appeals.  We will give you the option to tell us that you do not wish to receive these communications when you provide your details. 

Homeless International does not pass on, sell or rent your details to any third party.

Storing your information
With the exception of credit card details, the information you provide to Homeless International will be stored indefinitely on one or more databases directly maintained by us.

Accessing your information
You may request a copy of the personal information that Homeless International holds about you.  We charge a fee for supplying this information.  Please write to Homeless International, Queens House, 16 Queens Road, Coventry, CV1 3EG, enclosing a cheque for £10 (made payable to Homeless International).  We will respond to you within 40 days of receiving your letter.

Online donations and membership payments
We use a service provided by Charity Technology Trust (CTT) to accept online donations and membership payments.  CTT holds credit and debit card information on a secure server and all data is encrypted.  When you make a donation or payment through our site, CTT will provide us with your name, address, email address and telephone number (if provided) to allow us to process your donation.  CTT will never pass on your credit/debit card number to us.

Other sites
Homeless International’s website includes links to other sites, not owned or managed by Homeless International.  We cannot be held responsible for the privacy of data collected by these other websites.

Changes to this privacy statement
From time to time we may make changes to this statement to keep it up to date.  Please check back here regularly to see any changes.  This privacy statement was last updated on 22 November 2011.

How to contact us
Homeless International holds any personal details that you give us, for administration and marketing/fundraising purposes.  To notify us of changes to your details, tell us that you do not wish to receive any future information or updates from us, or if you have any questions about how we use your personal information, please email hannah@homeless-international.org or phone us on 024 7663 2802.  You may also write to us at Homeless International, Queens House, 16 Queens Road, Coventry CV1 3EG.